Privacy Policy

Information we collect

We only collect information that is needed to give you a smooth learning experience and to deliver the courses you purchase.

• Account details such as your name, mobile number and email address.
• Authentication data such as a securely stored PIN or one-time password.
• Payment-related information processed by our payment partner (we do not store full card or UPI details on our servers).
• Course activity such as enrolments, lessons viewed, quiz attempts and progress.
• Basic device and usage data such as device type, app version and crash logs to keep the platform reliable.

Why we collect this information

• To create and secure your account.
• To grant access to the courses, lessons, PDFs and quizzes you have purchased or unlocked.
• To process payments and send purchase receipts.
• To respond to your support questions and doubt chats.
• To send important service updates such as new lessons, schedule changes or policy updates.
• To improve our product quality and detect misuse or fraud.

Payments and third-party services

Payments on our platform are processed by trusted gateways such as Razorpay. When you pay, the gateway collects the minimum information required to complete the transaction under its own privacy policy.

We may also use standard providers for hosting, analytics, push notifications and customer support. These providers are bound by confidentiality and process data only on our behalf.

How we protect your data

• Data is transmitted over encrypted HTTPS connections.
• Access to user data is limited to a small number of authorised team members.
• Sensitive credentials such as PINs are stored in hashed/encrypted form.
• We regularly review our systems to reduce the risk of unauthorised access.

What we will never do

• We will never sell your personal information to third parties.
• We will never share your phone number or email with unrelated marketers.
• We will never ask you for your PIN, OTP or full card number over phone, email or WhatsApp.

Cookies and basic technical data

Our website may store small pieces of data (cookies or local storage) on your device to remember your session, your preferences and your login state. You can clear this data any time from your browser settings.

Your choices and rights

• You can review and update your profile details from inside the app.
• You can request deletion of your account and associated personal data by writing to us.
• You can opt out of non-essential communications at any time.

Children's privacy

Our platform is intended for learners preparing for competitive exams. If a minor uses the platform, we expect a parent or guardian to supervise the account and consent to this policy.

Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revised date at the top.

Contact us about privacy

For any privacy-related question or request, please write to us at privacy@addaacademy.in or support@addaacademy.in. We aim to respond within 24–48 working hours.