Refund & Cancellation Policy

Nature of the product

Every course on our platform is a digital good — pre-recorded video lessons, PDFs, quizzes and related study material. Because these can be consumed instantly once access is granted, refunds are generally not available after access begins.

When a refund may be considered

We understand that genuine issues sometimes occur. A refund may be considered in the following situations, subject to verification:

• Duplicate payment for the same course where access was already granted for the first payment.
• Your payment was successfully charged but the course access was not unlocked for you, and our team is unable to grant access after reasonable troubleshooting.
• A verified technical failure at our end that makes the purchased course substantially unusable.
• Accidental purchase that is reported to support within 24 hours of payment, provided no significant portion of the content has been consumed.

When a refund will not be issued

• Change of mind after consuming a meaningful portion of the course.
• Inability to attend or complete the course due to personal reasons.
• Dissatisfaction with the level, language or teaching style after the course has been accessed (we recommend reviewing the course preview before buying).
• Issues caused by the learner's device, internet connectivity or third-party software.
• Accounts found in violation of our Terms (account sharing, fraudulent payment, content piracy, etc.).

How to request a refund

Please write to support@addaacademy.in from your registered email or contact us on WhatsApp at +91-90000-00000. Include your registered mobile number, course name, payment date and reason for the request.

Verification and processing

• Every refund request is reviewed by our support team. We may request additional details such as transaction reference, screenshots or logs.
• Approved refunds are processed back to the original payment method.
• Refunds usually reflect within 5–10 working days after approval, depending on your bank or payment provider.

Effect of a refund

If a refund is approved and processed, the corresponding course access will be revoked and the course will be removed from your account.

Cancellation

Since access is granted on purchase, there is no separate cancellation window once access is delivered. If you spot a wrong payment immediately, contact support as soon as possible so we can help.

Need help?

Our team is happy to help. Reach us at support@addaacademy.in — we aim to respond within 24–48 working hours.